Privacy Policy
mYngle B.V.
Chamber of Commerce Number: 34278896
Willem de Zwijgerlaan 352 (3D), 1055RD Amsterdam, The Netherlands
Chamber of Commerce Number: 34278896
Willem de Zwijgerlaan 352 (3D), 1055RD Amsterdam, The Netherlands
This Privacy Policy was last updated on April 30,2026 by mYngle B.V., (“mYngle”, “we”, “us” or “our”) and explains how we collect, use, share, store and protect personal data when you use our website, platform and services.
Topics
- What data do we collect?
- How do we collect your data?
- How will we use your data (legal basis)?
- AI-supported Pedagogical Notes and lesson transcription
- Who do we share your data with?
- Marketing
- What are your data protection rights?
- Data retention
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
mYngle may collect the following types of personal data:
- Name, company name
- Email address and phone number
- Feedback and responses to surveys
- Account and order information
- Payment, billing and invoice information
- Communications with us, including email and contact-form messages
- Website and cookie data, such as browser type, IP address, device information, pages visited and cookie preferences
- Lesson-related information, such as lesson date, time, duration, lesson ID, course information, learner level, learning objectives and lesson platform metadata
- Where AI-supported Pedagogical Notes, lesson summaries or transcription are enabled, we may also process lesson content and related data, including spoken lesson contributions, temporary transcripts, generated Pedagogical Notes, lesson summaries, action points, vocabulary, corrections, learning observations, consent or preference status, and technical metadata related to the lesson platform.Some personal data is required to create an account, book or deliver lessons, process payments, provide customer support or comply with legal obligations. If you do not provide required data, we may not be able to provide the relevant service. Optional data, such as marketing consent, survey responses or consent to AI-supported Pedagogical Notes where applicable, may be refused without preventing access to the core service, unless the relevant feature depends on that data
How do we collect your data?
You directly provide mYngle with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Create or use an account
- Book, attend or deliver a lesson
- Choose to receive AI-supported Pedagogical Notes or lesson summaries
- Complete a customer survey or provide feedback
- Communicate with us by email or contact form
- Use or view our website via your browser’s cookies.
- Participate in a lesson where AI-supported Pedagogical Notes or transcription have been enabled in accordance with the applicable consent, preference and contractual requirements
- Use a third-party lesson platform, such as Zoom, Webex or Microsoft Teams, where applicable
mYngle may also receive your data indirectly from the following sources:
- Advertisement platforms like LinkedIn Ads, Facebook Ads, or Google Ads.
How will we use your data (legal basis) ?
mYngle collects and processes your data forthe following purposes, based on one or more lawful bases under Article 6 ofthe GDPR:
Purpose of Processing
Legal Basis
To create and manage your account
Performance of a contract
To process orders, payments and invoices
Performance of a contract; legal obligation where financial records must be retained
To provide lessons, scheduling, platform access and customer support
Performance of a contract
To create and deliver AI-supported Pedagogical Notes or lesson summaries, where enabled and where consent is required
Consent
To manage consent, preferences, teacher availability and lesson settings for AI-supported notes or transcription
Performance of a contract, or legitimate interests in managing lesson delivery and compliance records
To support learner progress, lesson continuity and course follow-up
Performance of a contract where services are provided directly to the learner; legitimate interests where services are provided through a corporate client
To improve our website, platform and services
Legitimate interests in improving service quality, security and usability
To send marketing communications
Consent, where required
To detect, prevent and investigate fraud, misuse or security incidents
Legitimate interests; legal obligation where applicable
To comply with tax, accounting, legal or regulatory obligations
Legal obligation
To establish, exercise or defend legal claims
Legitimate interests
To verify identity or prevent fraud through third-party providers, where necessary
Legitimate interests; legal obligation where applicable
Where we rely on legitimate interests, our interests include providing, securing, improving and administering our services, supporting learner progress, managing lesson continuity, preventing fraud and protecting our legal rights. We only rely on legitimate interests where we have assessed that our interests are not overridden by your rights and freedoms.Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. You can withdraw consent by contacting us at privacy@myngle.com or by using the available consent or preference settings, where applicable.mYngle does not use your personal data for solely automated decision-making, including profiling, that produces legal or similarly significant effects on you.
AI-supported Pedagogical Notes and lesson transcription
Where AI-supported Pedagogical Notes, lesson summaries or transcription are enabled, mYngle may process lesson content, including spoken lesson contributions, temporary transcripts, lesson metadata and generated notes, for the purpose of supporting learner progress, lesson continuity and course follow-up.AI-supported transcription or notes will only be used where enabled for the relevant lesson and where the required consent, preference or contractual condition has been satisfied. Learners and teachers will be informed before AI-supported transcription or notes are used. Where consent is required, consent may be refused or withdrawn at any time. Withdrawal of consent does not affect processing carried out before withdrawal.
If AI-supported transcription or notes are not enabled, or where required consent is not provided, mYngle will not generate AI-supported Pedagogical Notes for that lesson, unless another valid legal basis applies.
Personal data processed for AI-supported Pedagogical Notes will be used only for the purposes described in this Privacy Policy, including generating and delivering Pedagogical Notes, learner support, lesson continuity, course follow-up, managing consent or preferences, and proportionate service quality support. We will not use this data for incompatible purposes unless we provide appropriate prior information and have a valid legal basis.
mYngle does not use AI-supported Pedagogical Notes to make solely automated decisions that produce legal or similarly significant effects on learners or teachers.
mYngle does not permit AI-supported transcription or note-generation providers to use lesson content, transcripts, Pedagogical Notes or lesson summaries to train their general AI models, unless we inform you separately and have a valid legal basis.
Users should not intentionally disclose special-category personal data during lessons unless necessary for the lesson context. Where such data is incidentally included in lesson content, we process it only for the relevant lesson-related purposes described in this Privacy Policy and subject to applicable safeguards.
If AI-supported transcription or notes are not enabled, or where required consent is not provided, mYngle will not generate AI-supported Pedagogical Notes for that lesson, unless another valid legal basis applies.
Personal data processed for AI-supported Pedagogical Notes will be used only for the purposes described in this Privacy Policy, including generating and delivering Pedagogical Notes, learner support, lesson continuity, course follow-up, managing consent or preferences, and proportionate service quality support. We will not use this data for incompatible purposes unless we provide appropriate prior information and have a valid legal basis.
mYngle does not use AI-supported Pedagogical Notes to make solely automated decisions that produce legal or similarly significant effects on learners or teachers.
mYngle does not permit AI-supported transcription or note-generation providers to use lesson content, transcripts, Pedagogical Notes or lesson summaries to train their general AI models, unless we inform you separately and have a valid legal basis.
Users should not intentionally disclose special-category personal data during lessons unless necessary for the lesson context. Where such data is incidentally included in lesson content, we process it only for the relevant lesson-related purposes described in this Privacy Policy and subject to applicable safeguards.
Who do we share your data with ?
We may share your personal data withtrusted third parties where necessary to provide our services, operate ourbusiness, comply with legal obligations, or protect our legitimate interests. These recipients may include:
- Service providers who help us operate our website, platform, customer support, hosting and IT systems
- Payment providers and fraud prevention providers
- Email delivery and communication providers
- Video conferencing providers, such as Zoom, Webex or Microsoft Teams, where applicable
- Transcription and AI-supported note-generation providers used for lesson delivery, transcription, hosting, AI-supported processing and delivery of Pedagogical Notes, where applicable
- Learners and teachers, where notes, lesson summaries or lesson-support materials are intended to be shared with them
- Providers that support the creation and delivery of class notes or pedagogical lesson summaries, where applicable
- Professional advisers, regulators, public authorities, or law enforcement bodies wherer equired by law or where necessary to protect our legal rights
- We do not sell or rent your personal data to third parties for their own marketing purposes. Where service providers process personal data on our behalf, we require them to process the data only in accordance with our instructions and applicable data protection law.
International transfers
Where personal data is transferred outside the European Economic Area, mYngle will ensure that appropriate safeguards are in place in accordance with applicable data protection law. These safeguards may include an adequacy decision, Standard Contractual Clauses approved by the European Commission, transfer impact assessments and supplementary technical, contractual or organisational measures where required.
International transfers may occur where we use service providers located outside the EEA, including providers of hosting, IT support, communications, video conferencing, transcription, AI-supported processing, analytics or customer-support services. You may contact us for more information about the safeguards used for relevant transfers.
International transfers may occur where we use service providers located outside the EEA, including providers of hosting, IT support, communications, video conferencing, transcription, AI-supported processing, analytics or customer-support services. You may contact us for more information about the safeguards used for relevant transfers.
Marketing
mYngle may send you information about our products and services if you have explicitly agreed to receive marketing communications.
You have the right to withdraw your consentand opt out of marketing at any time.
To do so, please:
- Use the unsubscribe or manage preferencesoption in any marketing email, or
- Contact us at privacy@mYngle.com
We do not sell or rent your data to third parties for marketing purposes.
What are your data protection rights?
mYngle would like to ensure you are fully aware of your rights under the GDPR. Every user is entitled to the following:
- Right to access – Request copies of your personal data
- Right to rectification – Request correction of inaccurate or incomplete data
- Right to erasure – You have the right to request that mYngle erase your personal data, under certain conditions.
- Right to restrict processing – Request limitation of how we process your data under specific conditions
- Right to object – Object to our processing where we rely on legitimate interests or for direct marketing
- Right to data portability – Request transfer of your data to another organization or to yourself
- Right to withdraw consent – Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal
If you make a request, we have one month to respond. To exercise any of these rights, please contact us using the details at the end of this Privacy Policy.
Data retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, contractual, and reporting requirements. For example:
- Account-related data: retained while your account is active, unless a longer retention period is required by law or necessary for legitimate business purposes
- Financial data: retained for at least 7 years for tax compliance
- Temporary transcripts used for AI-supported Pedagogical Notes: temporary lesson transcripts are processed only for the purpose of generating AI-supported Pedagogical Notes and related learner-support materials. mYngle deletes temporary transcripts from its own systems as soon as reasonably possible after the Pedagogical Notes have been generated
- Platform-specific technical transcript retention: depending on the lesson platform, short technical retention periods may apply before deletion by the relevant platform or provider. The current expected technical retention periods are: Microsoft Teams: approximately 2 hours; Zoom: approximately 1 day; Webex: approximately 1 hour
- AI-supported Pedagogical Notes: retained in mYngle systems for 10 days and then deleted or anonymised, unless a longer retention period is required by law or necessary for the establishment, exercise or defence of legal claims.
- Consent, preference and audit records: where consent, preference or availability records are used for AI-supported Pedagogical Notes, mYngle retains these records for as long as necessary to demonstrate compliance, manage lesson preferences, handle related questions or disputes, and meet legal or contractual requirements.
- Copies of emailed communications and related operational records: retained only as long as necessary for customerservice, legal, contractual, and reporting purposes
What are cookies?
Cookies are text files placed on your device to collect standard internet log and visitor behavior information. When you visit our website, we may automatically collect data using cookies or similar technologies.
For more information, visit: www.allaboutcookies.org.
How do we use cookies?
mYngle uses cookies to:
- Improve website functionality
- Recognize your preferences (such as language or region)
- Analyze website traffic and user behavior
- Personalize advertisements based on your online activity, where applicable
- Non-essential cookies, including advertising, analytics or tracking cookies, are used only where required consent has been obtained. You can withdraw or change your cookie preferences at any time through our cookie settings.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Strictly necessary cookies: These cookies are required for the website or platform to function, for example to support login, security, session management and core service functionality. These cookies do not require consent.
- Functionality cookies: Allow us to recognize you and remember your preferences.
- Advertising cookies: Collect data about your visit, content viewed, links clicked, and technical details such as IP address and browser type. We may share this data with our advertising partners to serve relevant ads.
These may include both first-party and third-party cookies.
Our cookie banner or cookie settings provide more information about the cookies we use, including the provider, purpose and retention period. You can withdraw or change your cookie preferences at any time through our cookie settings.
Our cookie banner or cookie settings provide more information about the cookies we use, including the provider, purpose and retention period. You can withdraw or change your cookie preferences at any time through our cookie settings.
How to manage cookies
You can set your browser to refuse or remove cookies. Instructions are available atwww.allaboutcookies.org. However, certain website features may not function properly without cookies.
Privacy policies of other websites
The mYngle website may contain links to third-party websites. This Privacy Policy applies only to our website, platform and services. When you click a link to another website, we encourage you to review that website’s privacy policy.
Changes to our Privacy Policy
mYngle may update this Privacy Policy from time to time to reflect changes in our services, technology providers, legal requirements or operational processes. The latest version will be available on our website.Where changes materially affect how we process personal data, we will provide appropriate notice and, where required, request consent or acceptance.
How to contact us
mYngle has not appointed a Data Protection Officer. Privacy questions may be directed to:
Email: privacy@mYngle.com
Phone: +31 (0)20 8004943
Post: Willem De Zwijgerlaan 352 (3D), 1055RD Amsterdam, The Netherlands
Phone: +31 (0)20 8004943
Post: Willem De Zwijgerlaan 352 (3D), 1055RD Amsterdam, The Netherlands
How to contact the appropriate authorities
If you wish to report a complaint or believe that mYngle has not addressed your concern in a satisfactory manner, you may contact the Dutch supervisory authority:
Autoriteit Persoonsgegevens
